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Privacy Policy

Privacy Policy

In CUSTOM DESIGN PRODUCTS SL we work to offer you the best possible experience through our products and services. In some cases, it is necessary to gather information to achieve it. We care about your privacy and we believe we should be transparent about it.

Therefore and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27th, 2016 (here in after, “RGPD”) relating to the protection of natural persons with regard to the treatment of personal data and the free circulation of these data and LAW 34/2002, of July 11, Services of the Information Society and electronic commerce (here in after, “LSSI”), CUSTOM DESIGN PRODUCTS SL informs the user who as responsible for the treatment that will incorporate the personal data provided by the users in an automated file.

Our commitment begins by explaining the following:

  • Your data is collected so that the user experience improves, according to your interests and needs. We are transparent in relation to the data we obtain about you and the reason why we do it.
  • Our intention is to offer you the best possible experience. Therefore when we go to use your personal information we will always comply with the regulations and when it is necessary we will request your consent.
  • We understand that your data belongs to you. Therefore if you decide not to authorize us to process them you can ask us to stop treating them.
  • Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you wish to obtain more information about the treatment of your data, consult the different sections of the privacy policy that are found below:

Who is responsible for the processing of your personal data?

Registered office: C/ VERONICA, 16 PLANTA 2, PUERTA 1
C.I.F. nº: B42583864
CUSTOM DESIGN PRODUCTS SL has appointed a Data Protection Delegate or an internal contact person within your organization. If you want to make a query regarding the processing of your personal data, you can contact him by the email

What personal data do we collect?

The personal data that the user can provide:

    • Name, address and birth date.
    • Telephone number and email address.
    • Location.
    • Information about payments and returns.
    • IP address, date and time in which you have accessed our services, internet browser that you use and data on the operating system of the device.

And any other information or data that you decide to share with us.

In some cases, it is necessary to fill in the registration form to access and enjoy certain services offered on the web; Likewise not providing the requested personal data or not accepting this data protection policy means that it is impossible to subscribe, register or participate in any of the promotions in which personal data are requested.

Why and for what do we treat your data?

In CUSTOM DESIGN PRODUCTS SL we treat the information provided by interested persons with the following purposes:

  • Manage orders or contract any of our services, online or in our physical stores.
  • Manage the sending of the information requested.

Develop commercial actions and perform the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and the information work, being able to perform automatic valuations, obtaining profiles and tasks of customer segmentation in order to customize the deal according to their characteristics and needs and improve the customer’s online experience.

Develop and manage competitions, raffles or other promotional activities that can be organized.

In some cases it will be necessary to provide information to the Authorities or third companies for audit purposes, as well as to handle personal data of invoices, contracts and documents to respond to complaints from clients or Public Administrations. We inform that the personal data obtained as a consequence of your registration as a user will be part of the Register of Activities and Treatment Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

What is the legitimacy for the treatment of your data?

The treatment of your data can be based on the following legal bases:

  • Consent of the interested part for the contracting of services and products, for contact forms, requests for information or registration in e-newsletters.
  • Legitimate interest for the treatment of our clients’ data in direct marketing actions and express consent of the interested part for everything related to automatic valuations and profiling.
  • Compliance with legal obligations to prevent fraud, communication with public authorities and claims from third parts.

How long do we keep your data?

The processing of data for the purposes described will be maintained for the time necessary to meet the purpose of collection (for example, while the business relationship lasts), as well as for compliance with legal obligations arising from the treatment of data.

Which recipients are your data communicated to?

In some cases, only when is necessary, CUSTOM DESIGN PRODUCTS SL will provide user data to third parts. However, the data will never be sold to third parts. External service providers (for example, payment providers or delivery companies) which CUSTOM DESIGN PRODUCTS SL works with can use the data to provide the corresponding services, however, they will not use this information for their own purposes or for assignment to third parts.

CUSTOM DESIGN PRODUCTS SL seeks to ensure the security of personal data when they are sent outside the company and ensures that third-part service providers respect confidentiality and have adequate measures to protect personal data. These third parts have the obligation to guarantee that the information is treated in accordance with the data privacy regulations.

In some cases, the law may require disclosure of personal data to public bodies or other parts, only what is strictly necessary to comply with these legal obligations will be disclosed.

The personal data obtained may also be shared with other group companies.

Where are your data stored?

In general, the data is stored within the EU. The data that is sent to a third part that does not belong to the EU, we will ensure that they offer a sufficient level of protection either they have Binding Corporate Standards (BCR) or because they have been adhered to the “Privacy Shield”.

What rights do you attend and how can you exercise them?

You can manage your communications and exercise your rights through a request in the following email:

By virtue of what the RGPD establishes you can request:

Right of access: You can request information about personal information we have about you.

Right of rectification: you can communicate any change in your personal data.

Right of deletion and omission: you can request the previous elimination of blocking of personal data.

Right of limitation to the treatment: it supposes the restriction of the treatment of the personal data.

Right of opposition: you can withdraw the consent of the data processing, opposing that they continue to be treated.

Right to portability: in some cases, you can request a copy of personal data in a structured format, commonly used and read mechanically for transmission to another responsible person.

The right not to be subject to individualized decisions: you can request that decisions that are based on automated processing, including the preparation of profiles that produce effects, not be made or significantly affect the interested party.

In some cases, the application may be rejected if you request that data necessary for the fulfilments of legal obligations be deleted.

Also if you have any complaint about the treatment of the data you can submit a claim to the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is the only responsible for the accuracy and correction of the data included, exonerating CUSTOM DESIGN PRODUCTS SL from any responsibility in this regard. Users guarantee and respond, in any case, the accuracy, validity and authenticity of the personal data provided and to keep them properly updated. The user agrees to provide complete and correct information in the registration or subscription form. CUSTOM DESIGN PRODUCTS SL reserves the right to finish the contracted services that would have been concluded with the users, in the event that the data provided has been false, incomplete, inaccurate or not updated.

CUSTOM DESIGN PRODUCTS SL is not responsible for the veracity of the information that is not produced by the company itself and for which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.

CUSTOM DESIGN PRODUCTS SL reserves the right to update, modify or eliminate the information contained in its web pages and may even limit or deny access to said information. CUSTOM DESIGN PRODUCTS SL is exonerated from liability for any loss or damage that the user may suffer as a result of mistakes, defects or omissions, in the information provided by CUSTOM DESIGN PRODUCTS SL provided that it comes from sources other than the same.

Likewise, the user certifies that he / she is over 14 years old of age and that he / she possesses the necessary legal capacity for the provision of consent regarding the processing of their personal data.

How do we treat the personal data of children?

Firstly, our services are not aimed specifically at children. However, in the event that any of them is addressed to children under fourteen years old of age, in accordance with article 8 of the RGPD and article 7 of LO3 / 2018, of December 5 (LOPDGDD), CUSTOM DESIGN PRODUCTS SL will demand the valid, free, unequivocal, specific and informed consent of their legal guardians to deal with the personal data of children. In this case, the identification card or other form of will be required.

In the case of people who are older than fourteen years, the data may be processed with the consent of the user, except in those cases in which the Law requires the assistance of the parental authority or guardianship.

What security measures do we apply to protect your personal data?

CUSTOM DESIGN PRODUCTS SL has adopted the security levels of protection of the Personal Data legally required, and seeks to install those other means and additional technical measures available to prevent the loss, misuse, alteration, unauthorized access and theft of the Data. Personal information provided to CUSTOM DESIGN PRODUCTS SL.

CUSTOM DESIGN PRODUCTS SL is not responsible for hypothetical damages that could be derived from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes beyond CUSTOM DESIGN PRODUCTS SL; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as of damages that may be caused by third parties persons through illegitimate interference beyond the control of CUSTOM DESIGN PRODUCTS SL. Nevertheless, the user must be aware that security measures on the Internet are not impregnable.

Links to other websites

You can see in our web page some links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of the other website, being CUSTOM DESIGN PRODUCTS SL disconnected from any type of responsibility regarding its privacy policy.

How do we use cookies?

The website and the RRSS of CUSTOM DESIGN PRODUCTS SL use cookies, in order to optimize and personalize your navigation through it. Cookies are physical files of information that are stored in the user’s own terminal, the information collected through cookies serves to facilitate user navigation through the portal and optimize the browsing experience. The data collected through cookies can be shared with the creators, but in no case the information obtained by them will be associated with personal data or data that can identify the user.

However, if the user does not want cookies to be installed on his hard disk, he has the possibility to configure the browser in such a way as to prevent the installation of these files. For more information consult our Cookies Policy.

Can the privacy policy be modified?

This privacy policy may be modified. We recommend that you review the privacy policy so often.

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